Enterprise Rent-A-Car at 2501 North Hollywood Way Ste 8, Burbank, CA 91505

Contacts

Address:
2501 North Hollywood Way Ste 8, Burbank, CA 91505
Get directions

Phone number:
+1 818-558-7336

Website:
enterprise.com

Categories:
Establishment   Car rental  

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Reviews

• Billie Sisco
  ★ ★ ★ ★ ★
  This is the second time I have rented from Enterprise. The first time was at the Portland, OR airport and this time at the Burbank, CA airport. Both times I have had excellent customer service. This review is for the Burbank, CA location.
  
  My flight from Nashville to Burbank was pushed from 8:00 am to 2:00 pm putting me into Burbank 6 hrs. late, worn out and frustrated. When I finally arrived at the Enterprise Kiosk (yes, it is a LONG way from debarking the plane to the rental, but so are all of the other rentals and I knew this ahead of time from other reviews) there were two other couples ahead of me. Each was having different problems being addressed by the two agents present. I mention this, because the agents were both very calm and respectful to these clients. One couple had, had a problem with a tire and the other, two younger guys, could not understand why they could not pay for a rental with their debit card and could not produce evidence that they had a return flight. (Enterprise rules specifically address this in their guidelines for debit cards). As I was waiting my turn, another agent came in, quickly surveyed the situation and asked if he could help me. He was able to pull up my info and then remarked “I can see your flight was delayed, it’s been a rough day for you hasn’t it”? I said yes, and handed him my debit card along w/ my flight information showing my return trip. I had no problem using the card. He took me to the garage and allowed me to choose any vehicle I wanted, a beautiful up-graded Buick Envision w/ all the “bells and whistles”, wished me a great trip and I was off.
  
  When I returned, the service was just as good. I said something about not having tram service, and the lady checking me in ask if I would like a ride to the terminal. I said yes, as I had several pieces of luggage and my grandson w/ me. She had me leave the luggage in the car and called another attendant to come drive us to the terminal. This was above and beyond. Dealing w/ tired and frustrated customers is a hard job, and I wish I had all of the names to let Enterprise know that they do have exceptional employees. I don’t so this is the only way I can sing their praises.
• Linda McKibben
  ★ ★ ★ ★ ★
  Enterprise is always my first go to for car rentals! They never fail to make my experience completely enjoyable. The car is always ready, I always have a choice of couple different options, it is in perfect condition and best of all the representatives are extremely helpful and welcoming! They are the best!!

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Nearest businesses

• Starbucks

  Establishment, Food, Cafe

  2555 N Hollywood Way, Burbank, CA 91505

  +1 818-565-0571

  starbucks.com

  Open now: Until 10:00pm
• MinuteKEY

  Establishment, Locksmith

  2311 North Hollywood Way, Burbank, CA 91505

  minutekey.com
• Supernatural Convention

  Establishment, Lodging

  2500 North Hollywood Way, Burbank, CA 91505

  creationent.com
• Bob Hope (BUR) Airport Metrolink/Amtrak

  Establishment, Parking

  3750W West Empire Avenue, Burbank, CA 91505
•  

  George's Greek Cuisine

  Establishment, Food

  ★ ★ ★ ★ ☆

  2 reviews

  2549, 2575 North Hollywood Way suite 105, Burbank, CA 91505

  +1 818-565-0512

  georgesgreekcuisine.com

  Open now: Until 09:00pm
• Fish Dish Burbank

  Establishment, Food

  2575 North Hollywood Way, Burbank, CA 91505

  +1 818-847-1310

  fishdishburbank.com

  Open now: Until 08:30pm