Burbank/Glendale Dental Group at 500 East Olive Avenue, Burbank, CA 91501

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Address:
500 East Olive Avenue, Burbank, CA 91501
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Phone number:
+1 818-567-4662

Website:
bgdentalgroup.com

Categories:
Establishment   Dentist   Health  

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Reviews

• Crystal Quintana
  ★ ☆ ☆ ☆ ☆
  *****WORST DENTAL EXPERIANCE*****
  
  This office was referred to us from our current provider who no longer see's children. It was an emergancy matter due to my son having a severely infected cavity. Not only was his left side of his face super swollen but had been in pain. I would have never chose this office had I read all these reviews, which come to no surprise to me at all as our experience here today was HORRIBLE. We were scheduled to come in for a 10 am appointment. We come in wait 20-30 min they call my son in. Take a quick X-ray and have him sit. I'm thinking they are going to get started soon the dentist comes in, goes over the details, then we wait again. Mind you my son is 6 he knows he's getting a tooth pulled out, he is sitting there listening to the kid in the next room screaming, he's starting to get anxious I'm trying to calm him. We continue to wait 1 hr goes by my husband is in the waiting room we switch. They finally "get started" 2 1/2 hours later, only to stop 10 min later after numbing my sons mouth and saying he's crying too much. He's 6 he's in pain of course he's going to cry! I'm in the waiting room hearing the front desk lady say comments about my son. This lady I don't know what her position there is, she's short blonde with pink tips heavy set and has a thick accent, decides she wants to go to lunch and reschedule my sons precedure! I walk in as I over hear them speaking to my husband about rescheduling. I'm thinking the dentist clearly said his tooth is extremely infected and if it's not removed infection will spread and will need a visit to ER for IV antibiotics. I'm thinking how is she going to let him go home after saying that! I refuse to reschedule I have been here now for 3 hours! my son has been poked, gassed up and strapped up. They will get it done today! Athe rude front desk lady with an accent starts raising her voice at me and my husband saying "we didn't want to schedule you in the first place!" "We are working into our lunch hour" Excuse me! Who's fault is that? How is that our problem? How rude is that?! So unprofessional! It was really tough for me to not blow up on this lady. The dentist seemed embarrassed and tried to calm her down, and decides to keep going with the procedure. The Rude front desk lady says "okay you have 10 min and your outta here!" I'm thinking is this a joke? Believe me if my son was not numb and if the infection wasn't as severe where it needed to be removed right away, I would have grabbed my baby and ran out of there. I was stuck This miserable troll was a nightmare. I was shocked that the dentist had no control over her. If she worked for me I would have fired her for talking to a patient that way. Long story short they removed my sons tooth. I will not be recommending this office to anyone or ever stepping foot in there. It's sad that one person can ruin a business. She is the root of the problem I am sure. I pray my son heals and doesn't get an infection from any of there tools as I read in a previous review.

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